Contact us

How can we help?

We’re here to help with questions, or to resolve any issues. You can also explore our FAQs or send us feedback.

Contact Us

FAQs

Find answers to your questions

Our tutorials and documentation help you learn how to navigate the platform. Our quick start videos are perfect if you’re new to Trade Radar and you can always contact our support team or speak with our virtual assistant.

We offer flexible payment plans that include both monthly and annual options, allowing you to choose the plan that best fits your needs. This makes it easier for traders to manage their subscription and access the platform’s features on a month-to-month basis.

Trade Radar does not store your credit card number. We use Stripe Inc. to manage payments, and Stripe has a strong reputation for security. Your personal information is protected by several layers of state-of-the-art security protocols. Visit stripe.com for more information on credit card security.

You can change your subscription by upgrading it at any time. You can downgrade your subscription, but the current month is not refundable. You will receive a discount if you are on an annual Premium subscription. You will pay for 10 months. If you downgrade from Premium, that discount will be removed and a premium adjustment made. Your Premium annual subscription balance will be applied to fund your downgraded account. The amount will depend on how many months are remaining and which plan you select.

Our priority is to be a safe, trusted, and secure platform for accessing real-time market data. We take extensive security measures to ensure your personal information is safe as possible, and only ask you for essential information. We employ best-in-class security practices to protect our systems, so your information remains secure.

To cancel your Trade Radar account, follow these steps:

  1. Go to the Accounts Settings (click the avatar). The My Plan “version” will read Cancel when a subscription is active.
  2. Click Cancel.

If you encounter any difficulties or cannot locate the cancellation option, contact us.

Always ensure that you have cancelled your active subscriptions to avoid future charges.

Stay in the loop

Stay ahead of the market – sign up for our latest product updates, news and more.

Newsletter Subscribe

This field is for validation purposes and should be left unchanged.